Lab report linked on every product Habibi Heat 9G: Pistachio Dream Buzz + Sandalwood Rose Mirage Edition 9G: Sahara Zkittlez + Blue Desert Black Edition 9G: Pina Colada + Grape OG Power Split 9G: Blue Bomb, Frosted Grape, Subzero Stoner Blend 9G: Blue Dream + Pineapple Express Adults 21+ only

Contact Us

Here is how to contact Flying Horse retailer support at our store. We handle orders, devices and lab reports.

We read every message. Also, a little detail up front helps us solve your issue in one reply.

Ways to Contact Flying Horse Retailer Support

Pick the option that suits you best. Email is the fastest way to share photos and order details.

  • Email: {{STORE_EMAIL}}
  • Phone or text: {{STORE_PHONE}}
  • Contact form: {{CONTACT_FORM}}
  • Support hours: {{SUPPORT_HOURS}}
  • Business address: {{BUSINESS_ADDRESS}}

We aim to reply within {{SUPPORT_RESPONSE_TIME}}. Messages outside support hours are answered {{AFTER_HOURS_REPLY}}.

Please don’t send products to our address without a return approval first.

Order Questions

For order help, always include your order number and the email you used at checkout.

Then tell us what you need. For example, a tracking update, an address change, or a cancellation.

Address changes follow our {{ADDRESS_CHANGE_POLICY}} rule. Our shipping and returns policy lists processing times.

Device Issues: What to Include

Before you contact Flying Horse retailer support about a device, gather a few details. Seeing the problem speeds things up.

  1. Your order number.
  2. The product name, size and flavor, exactly as printed on the box.
  3. The batch or lot number from the packaging.
  4. A short photo or video showing the problem.
  5. What you already tried, such as charging or preheat.

Dead-on-arrival or leaking devices must be reported within {{DOA_REPORT_WINDOW_DAYS}} days of delivery.

Once we review your photo or video, we reply with next steps. Approved claims receive {{DEFECTIVE_REMEDY}}.

Try These Guides First

Many device issues have quick fixes. Therefore, a few minutes with these guides may save you a wait.

Not getting vapor? Start with our cart not hitting troubleshooting guide. It covers charging, preheat and blocked airflow.

New to dual-tank devices? Read how to use your vape. Then check which side is sativa.

Power Split owner? Our Power Split setup guide walks through the kit.

Authenticity and Lab Report Questions

Worried a product might be fake? First, read our guide on spotting real versus counterfeit carts.

Next, match your flavor and batch on our lab results index. Still unsure? Send us the batch number.

What We Can’t Help With

We are an independent authorized retailer. We are not the manufacturer, and we don’t speak for the brand.

As a result, we can’t answer wholesale, distribution or brand partnership questions. Please ask the brand directly.

So, contact Flying Horse retailer support here for orders and devices. For everything brand-side, go to the manufacturer.

We also can’t give medical or legal advice. However, we can point you to our general guides.

Hemp laws differ by state and keep changing. Our 2026 hemp law post explains the federal update.

Note that we only sell to adults 21+. We do not ship to {{RESTRICTED_STATES}}.

Before You Write

Quick question? Our FAQ may already have the answer. You can also learn more about our store.

Otherwise, reach out anytime. We want every customer to contact Flying Horse retailer support without hassle.