Flying Horse Shipping & Returns Policy

We are an independent authorized retailer, not the manufacturer. So these policies come from us, not the brand.

Please read this before ordering. By placing an order, you agree to these terms.

Flying Horse Shipping Times

We process orders within {{PROCESSING_DAYS}} business days. Orders placed after {{ORDER_CUTOFF_TIME}} start processing the next business day.

Once shipped, standard delivery takes about {{DELIVERY_DAYS}} business days. We ship with {{CARRIERS}}.

Then you receive a tracking number by email. Use it to follow your package until it arrives.

Holidays and carrier delays can add time. However, we will update you if a delay affects your order.

Orders over {{FREE_SHIPPING_THRESHOLD}} ship free. Smaller orders pay {{FLAT_SHIPPING_RATE}}, shown at checkout before you pay.

Expedited options, if offered, also appear at checkout. We currently ship to {{SHIPPING_COUNTRIES}} only.

Every customer must be 21 or older. First, we verify age at checkout using {{AGE_VERIFICATION_METHOD}}.

In addition, {{AGE_VERIFICATION_AT_DELIVERY}}. An adult 21+ with valid ID may need to be present.

If no eligible adult is available, the carrier may return the package. In that case, {{FAILED_DELIVERY_POLICY}}.

Every product is labeled hemp-derived with 0.3% or less Delta-9 THC. However, hemp rules differ by state.

Therefore, we do not ship to {{RESTRICTED_STATES}}. Orders to those areas are handled as {{RESTRICTED_ORDER_HANDLING}}.

Rules also change over time. Our 2026 hemp law update covers the federal change set for Dec 11, 2026.

You are responsible for checking your local law before ordering.

Sometimes a device arrives dead or leaking. If that happens, here is the process.

First, try the basics in our not hitting guide: charge it fully and use preheat if available.
Next, contact us within {{DOA_REPORT_WINDOW_DAYS}} days of delivery.
Include your order number and a clear photo or video showing the problem.
Then we review the claim and reply within {{SUPPORT_RESPONSE_TIME}}.
Finally, approved claims receive {{DEFECTIVE_REMEDY}}.

Many issues turn out to be charging or airflow related. So our how-to-use guide is worth a quick read first.

Policy to confirm: we do not accept returns on used products unless they are defective.

Unopened, unused items may be returned within {{RETURN_WINDOW_DAYS}} days of delivery. Return conditions: {{RETURN_CONDITIONS}}.

Return shipping costs are {{RETURN_SHIPPING_PAYER}}. In addition, a {{RESTOCKING_FEE}} restocking fee may apply.

To start a return, email {{STORE_EMAIL}} with your order number. Please don’t send items back without approval.

Once we approve a return, refunds go to {{REFUND_METHOD}}. They post within {{REFUND_PROCESSING_DAYS}} business days.

Original shipping charges are {{SHIPPING_REFUNDABLE}}. Your bank may take extra time to show the credit.

Tracking says delivered, but nothing arrived? Contact us within {{LOST_PACKAGE_WINDOW_DAYS}} days.

Our lost-package process is {{LOST_PACKAGE_PROCESS}}. Meanwhile, check with neighbors and your building office.

Need help with an order? Visit our contact page or check the FAQ.

Want to confirm your product is genuine? Match its batch on our lab results page.

Ready to order? Browse the full shop, and we’ll handle the Flying Horse shipping from there.